Refund Policy & Application Process
To protect your rights, North Bay Private Car Tour provides clear refund standards and procedures. If you have completed a booking and meet the conditions below, follow these steps to apply for a refund.
I. Eligible Refund Situations
You may apply for a refund if any of the following applies:
1. Personal cancellation within the required notice period (see refund schedule below).
2. Force majeure — typhoons, government-ordered closures, etc. — preventing service delivery.
3. Confirmed company-side inability to provide vehicle or service.
II. Refund Schedule
Cancellation Timing (from departure date) | Deposit Refund Rate
3+ days before departure (inclusive) | 100% full refund
1–2 days before departure | 50% refund
Same-day cancellation or no-show | Non-refundable
III. Refund Process
1. Contact customer service to apply
Within the eligible refund period, contact customer service and provide:
• Booker's name and phone
• Original booking date and time
• Reason for refund
2. Review processing
We complete review within 1–3 business days and notify you of the result. We will contact you if additional documents are needed.
3. Refund completion
• Credit card payments: Refund to original card, approximately 7–14 business days (depending on issuing bank).
• Bank transfer payments: Provide account details — refund within 7 business days.
IV. Please Note:
• Refunds cannot be processed after the application deadline or if conditions are not met.
• Bank processing times may affect refund arrival — thank you for your patience.
• The company reserves final authority over refund review and explanation.
Service Hours | Online support 24/7
