Non-Member Privacy Policy
Thank you for using our charter service!
We value the security of your personal data and strictly comply with the Personal Data Protection Act and related regulations to ensure safe, transparent, and protected use of your information.
We use a no-registration booking process, but certain information is required during scheduling and contact to complete service delivery.
I. What Data Do We Collect?
When you book or contact us, you may provide:
• Name and contact phone number
• Email (if e-invoice is required)
• Pick-up location, destination, time, and itinerary details
• Bank account information for refunds (if applicable)
• Invoice information (if required)
When browsing our website, the system may automatically record browser type, device model, and similar technical data for internal analysis and system maintenance only.
II. How Do We Use Your Data?
We collect personal data primarily for:
1. Confirming itineraries and driver arrangements
2. Issuing invoices and processing refunds
3. Providing trip service and follow-up customer support
4. Service satisfaction surveys or handling feedback
5. Promotional offers (only with your consent)
6. Compliance with legal or regulatory requirements
III. How Do We Protect Your Data?
• Encryption, firewalls, and other security measures prevent unauthorized access or disclosure
• All staff receive personal data protection training; access is authorized only
• Data is destroyed or anonymized within a reasonable period after purpose is fulfilled — not retained indefinitely
IV. When Do We Share Data with Third Parties?
We do not share your personal data with third parties except:
1. To complete itinerary arrangements (e.g., driver contact)
2. Legal or government requirements
3. To protect the legitimate rights of you, our company, other passengers, or drivers
V. Your Rights Regarding Your Data
Under the Personal Data Protection Act, you may:
• Request access to or review your personal data
• Request a copy
• Request correction
• Request cessation of use or deletion
Contact customer service for such requests — we will process within statutory time limits.
VI. Policy Updates
We may update this policy due to regulatory or service changes. The latest version will be posted on our website without individual notice. Please review periodically for updates.
