Charter Service Q&A
Q1: Can I modify my itinerary after booking?
A: Yes, depending on timing:
• More than one business day before departure: Free modifications (extend or shorten) — contact customer service.
• On the day of service or during the trip: Extensions allowed (with driver approval); cannot shorten booked hours (early end — no refund for unused time).
Q2: How late can I book?
A: Please book at least 1–3 business days in advance.
Q3: What if I have questions about the final bill?
A: Contact customer service within 24 hours before or after the trip — we will verify and assist.
Q4: Is there a time limit at each stop?
A: No fixed limit — coordinate stop duration with your driver.
Q5: What if estimated mileage differs from actual?
A: System routes are for reference only. Final charges are based on actual mileage and hours.
Q6: Do 4-seater and 7-seater charters include a driver?
A: Yes. Passenger count excludes the driver. All charters include a professional driver.
Q7: Can the driver plan the itinerary?
A: Drivers follow your preferences and can offer suggestions. Please inform us in advance if you need rest or meal stops.
Q8: How long will the driver wait for me?
A: Drivers arrive on time. If passengers cannot be reached after 15 minutes, the booking is treated as cancelled with no refund.
Q9: What if the trip runs late? Extra charges?
A: Overtime or excess mileage beyond the booked period will incur additional fees.
Q10: If I'm late, does the schedule extend?
A: No. Charter time is fixed from the booked start time. Personal delays do not extend the end time. (Example: booked 10:00–13:00, depart at 10:40 — still ends at 13:00)
Q11: Can I bring pets?
A: Yes — we are a pet-friendly team. For safety and to avoid distress or accidents in unfamiliar settings, pets must stay in a carrier. Additional cleaning fees may apply if needed.
Q12: How is charter different from one-way transfer?
A: Key differences:
• Charter supports multiple stops; extra stops on one-way transfers are charged
• Charter billed by hours and mileage; one-way by zone
• Charter has flexible start/end points; one-way is point A to point B only
Q13: If I change the itinerary last minute, are there extra fees?
A: If changes affect pricing, we will notify you of the revised amount after assessment.
Q14: Minimum and maximum charter duration?
A: Minimum 3 hours. Maximum depends on itinerary planning.
Q15: Luggage limits?
A: Varies by vehicle. Example: 4-seater — up to three 20" bags or two 28" bags.
Q16: Are child seats extra?
A: Yes — NT$200 per seat, maximum 2 seats.
Q17: What vehicle types are available?
A: Currently available:
• 5-seater comfort: RAV4 or equivalent
• 7-seater MPV: Sienta, Alphard
• 9-seater MPV: VITO, Hyundai, VW, Ford
Q18: What if the driver drives dangerously?
A: Contact customer service immediately — we will respond promptly and investigate as needed.
Q19: How do I view driver information?
A: After dispatch, customer service provides driver details — name, phone, and vehicle information.
Q20: Do you issue invoices?
A: Yes. E-invoices are sent to your registered email within 2 business days after the trip.
Q21: What payment methods are accepted?
A: Credit card, LINE Pay, bank transfer, and other payment options.
Q22: Is a driver guaranteed after booking?
A: Yes. We have service locations across Taiwan to ensure every booking is dispatched successfully.
Q23: How are multi-stop time and fees calculated?
A: Multiple stops within booked hours incur no extra stop fees. Stop duration can be coordinated with your driver.
Q24: Maximum number of stops on a charter?
A: No limit on stops within booked charter hours.
Q25: Refund if I end the trip early?
A: No. Early termination does not qualify for partial refund.
Q26: How do I cancel a charter?
A: Please refer to our Refund Policy & Application Process.
Q27: Do you support cross-county travel?
A: Yes — charter service covers all counties on Taiwan's main island.
